Behaviour Support Line Officer

О вакансии

• Do you have knowledge and experience of canine behaviour with a confidence in supporting and helping others?
• We are looking for someone to join our team who can be the first point of call for dog owners facing behavioural and training challenges, you will offer initial support and apply your extensive behavioural knowledge to resolve issues efficiently within a short call.
• What does this role do?
• In the role of Behaviour Support Line Officer you will: Provide telephone and web-chat support to dog owners facing behavioural or training challenges.
• This includes discussing their concerns, offering first-aid and/or preventative advice, and directing them to relevant online resources.
• Where appropriate, you will provide clear and practical guidance to help resolve issues quickly and effectively.
• Update the CRM with clear and concise records of each call or interaction.
• Be able to recognise when more in-depth intervention is needed and recommend suitable training or behaviour support packages, beginning with an assessment by a Clinical Animal Behaviourist or Behaviour Coach.